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This article is about the certification. For the duty, see Language (Duty).

Certifications are offered in all languages. The agent must be considered fluent in the language. This means the agent must be highly proficient with the written and spoken language, capable of both reading and writing it, and of using and understanding it easily and accurately in conversation. An important distinction between proficiency and fluency is the ability to think in the language, ie, understanding the words without actually translating them into the agent's native language.


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